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Effectively we want to know how we can optimise approaches that are already using scarce resources in terms of money and personnel especially in local government and housing associations, where many energy officers have this as only part of their roles. With incomplete understanding of how to get the internal environment they would like, it is hardly surprising that they resort to simply turning things on and off as required, or opening the window if it gets too hot. The aims and development of the survey are explained more fully in the next chapter and we recommend that a full evaluation is carried out in the next phase, not only to temper the findings from this stage, but also so that we, and any other organisations who plan a similar exercise, can learn and improve both the methodology and the results.

This means we can indicate opportunities to housing associations, whilst not saying,this is the best way to do it. The dissemination of this work will form phase 3 of the project, which will, we hope, follow immediately from this. This would give us ample scope for reliable and valid sub-groups and detailed analysis. If so, they were asked to complete a form allowing us to capture basic information on the case study such as number of properties, types of work done, and also checking the extent of input from the association in terms of setting up and carrying out the interviews.

After discussion, it was decided that any such bias was unlikely to have an effect on the overall results. This aspect of the survey will be evaluated further in phase 3. The last two were delayed; one for logistical reasons and the other due to other priorities including a phase of stock transfer. web design company The interviews took place from early January to late February, with one housing association continuing into early March to make the most of the opportunity for evaluation of its programme.

A number of different approaches were made for setting up the interviews, with some being promoted by the housing association directly by telephone, for others the association sent a letter asking for response. Others sent letters asking them to respond if they did not want to take part, and then following everyone else up by phone. The number was consistent with expectations. whether through other events such as family illness, or just forgetting.